Information about the efficient administration of organizations, processes and systems.
Research shows an upfront explanation of what happened along with an apology helps to deter expensive litigation and improve patient safety.
With physician leadership as a guiding force, many forward-thinking organizations are addressing the issue as something more than a personal challe...
The authors provide a four-stage framework for the foundation of burnout, and several approaches to address it.
Arizona-based Banner health system standardized the process across multistate divisions, with consideration of the legal issues, tactics and flow i...
Are compensation bonuses the best way to get physicians to share their organizations’ goals for quality? Opinions vary.
When you’re the boss, treating employees differently is unwise and unfair. What steps can you take to make sure you don’t show anyone special treat...
There is no short-term fix, but there are ways to help clinicians work their way through the increasingly complex world of health care.
The second part of a series on "Mending Management: Improving Customer Value by Transforming Health Care Operations."
Intrusive questions on doctors’ applications is a factor contributing to untreated burnout and related consequences.
Some are pushing back against the grades they receive — even going to court — in an era when appraisal is said to influence revenue.
Data shows that support for workers’ career goals is vital for productivity. Leaders focused on retention and satisfaction should take notice.
Physician leaders should remain mindful of the extremely costly and potentially harmful treatments they and their teams order.
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